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Dentist Communicating Appointment and Post-Op Instructions

A dental clinic communicates with a patient — insurance verification, appointment scheduling and root canal aftercare instructions. Edit and export free.

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Monday 09:15

Hi, I've been having a really bad toothache for the past few days. Can I schedule an appointment?09:15

Good morning! Sorry to hear that. Can you describe the pain? Constant or triggered by temperature?09:19 read

Dull ache most of the time but gets really sharp when I eat or drink anything cold09:22

Sounds like it could be nerve-related. Do you have dental insurance with us?09:26 read

Yes, I have Delta Dental PPO09:27

Great, we're in-network with Delta Dental. I'll verify your coverage and check if we need a pre-authorization for treatment09:28 read

Can I get your full name and date of birth?09:31 read

Sarah Mitchell, March 15 199209:36

Thank you Sarah. Let me check availability... The earliest we have is about three weeks out09:37 read

Three weeks?? It really hurts though09:42

I understand. Dr. Martinez is fully booked right now. If it becomes unbearable before then, urgent care can prescribe pain medication09:45 read

In the meantime, avoid extreme temperatures and take ibuprofen as needed09:49 read

OK fine, what's the date?09:53

Monday the 24th at 10:30 AM. I'll start the insurance verification and pre-auth so everything's ready when you come in09:56 read

Alright, I'll make it work10:00

You'll get a confirmation text and a reminder the day before. See you on the 24th!10:03 read

24 November 14:20

Hi Sarah, your procedure is done. Dr. Martinez performed a root canal on your lower right molar. Everything went smoothly14:20 read

Thanks! The anesthesia is wearing off and it's starting to throb. Is that normal?14:23

Very normal. Soreness for 2-3 days is expected as the inflammation subsides14:23 read

For pain management: ibuprofen 400mg every 4-6 hours as needed. If it's more severe, you can alternate with acetaminophen14:28 read

Got it. Any food restrictions?14:28

For the next 48 hours, soft foods only — yogurt, soup, smoothies, mashed potatoes, scrambled eggs14:30 read

And do NOT use a straw for at least 48 hours. The suction can dislodge the blood clot and cause a very painful condition called dry socket14:33 read

Oh wow, good to know. No straws14:34

Also avoid anything hot, crunchy or sticky for the first few days14:34 read

When can I brush normally?14:38

You can brush tonight but be very gentle around the treated area. Don't rinse aggressively — just let water flow gently14:40 read

Starting tomorrow, rinse with warm salt water after meals. Helps with healing14:43 read

How long until full recovery?14:48

Initial soreness fades in 2-3 days. The tooth itself takes a few weeks to fully heal14:53 read

One thing to note — the tooth will be more fragile after a root canal. Dr. Martinez recommends a crown for long-term protection14:57 read

Will insurance cover the crown?15:01

Most PPO plans cover about 50% after deductible. We'll submit a pre-auth so you know the exact cost before proceeding15:04 read

OK good. When do I need to come back?15:09

Two weeks for a healing check and to discuss next steps for the crown15:10 read

I have Thursday the 5th at 2 PM or Friday the 6th at 11 AM15:13 read

Thursday the 5th at 2 please15:13

Booked! You'll get a confirmation shortly. If you experience severe pain, swelling or fever before then, call us right away15:13 read

Will do. Thank you for all the detailed instructions!15:13

Of course! Take it easy today. Reach out anytime if you have questions15:16 read

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